Terms of service

Last Updated: August 26, 2026

Overview

Welcome to Bruno’s Dog & Cat Boutique! Throughout the site, the terms "we", "us", and "our" refer to Bruno’s Dog & Cat Boutique. We operate this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated pet shopping experience (the "Services"). Bruno’s Dog & Cat Boutique is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully before accessing or using our website. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

To use our Services, including browsing our online catalog or purchasing products, you may be asked to provide accurate billing, payment, shipping, and contact details. You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Section 2 – Products and Information

We make every reasonable effort to display the colors, specifications, and details of our pet products as accurately as possible. However, the actual appearance and color tones may vary depending on your device display settings.

All descriptions of products and product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to modify, discontinue, or limit the sales of any product or service to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products. Bruno’s Dog & Cat Boutique reserves the right to accept, limit, or decline your order for any legitimate business reason, including product availability, pricing inaccuracies, or unauthorized payment transactions.

In the event that we make a change to or cancel an order, we will attempt to notify you promptly using the email, billing address, or phone number provided at checkout.

All purchases are strictly for personal, non-commercial pet care use and are not intended for unauthorized commercial resale or export.

Section 4 – Prices and Billing

Prices for products on our online store are displayed in United States Dollars (USD) and are subject to change without notice. The price charged will be the price in effect at the time your order is submitted.

You agree to provide current, complete, and accurate purchase and payment information for all transactions. You represent and warrant that you are authorized to use the payment card provided and that all charges will be honored by your card company.

Section 5 – Shipping and Delivery

Our standard order handling time is 1–3 business days (Monday through Friday), with a daily order cut-off time of 3:00 PM (GMT-08:00) Pacific Time (Los Angeles). Standard carrier transit time is 3–5 business days, resulting in a total estimated delivery timeframe of 4–8 business days within the United States.

Delivery timeframes are estimates and may occasionally be influenced by carrier schedules, adverse weather conditions, or public holidays. Complete shipping details are outlined in our dedicated Shipping Policy.

Section 6 – Returns and Refunds

We maintain a 30-calendar-day return window for eligible items. Return shipping is free of charge (prepaid labels provided), and we do not charge restocking fees on authorized returns. For complete return eligibility requirements and instructions, please review our Return & Refund Policy.

Section 7 – Intellectual Property

All content included on this site, including text, graphics, logos, button icons, images, digital downloads, and data compilations, is the property of Bruno’s Dog & Cat Boutique or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.

You are granted a limited license to access and use the site for personal, non-commercial shopping purposes. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Services without express written permission from us.

Section 8 – Third-Party Services and Links

Our website may utilize third-party applications and services to support payment processing, store analytics, and carrier fulfillment. We may also include links to third-party websites for informational purposes.

Bruno’s Dog & Cat Boutique is not responsible for the content, privacy practices, terms, or operational policies of any external third-party websites or services.

Section 9 – Relationship with Shopify

Bruno’s Dog & Cat Boutique is hosted on Shopify Inc. Shopify provides us with the online ecommerce platform that allows us to sell our products to you. You acknowledge and agree that your commercial transactions and sales contracts are entered into directly with Bruno’s Dog & Cat Boutique, and Shopify is not responsible for any aspect of the sales contract between you and Bruno’s Dog & Cat Boutique.

Section 10 – User Comments, Feedback, and Submissions

If you send us feedback, reviews, suggestions, or proposals ("Feedback"), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute such Feedback in any medium. We are under no obligation to maintain Feedback in confidence or compensate you for any submissions.

Section 11 – Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international, federal, or state regulations; (c) to infringe upon our intellectual property rights; (d) to upload malicious code, viruses, or spyware; (e) to collect or track the personal information of other users; (f) to engage in unauthorized scraping, automated data harvesting, or spamming; or (g) to circumvent security features of the website.

Section 12 – Automated Agents and AI Tools

Any automated software, bot, or AI agent accessing our website must identify itself accurately via standard HTTP user-agent headers. Automated agents may not conceal their automated nature, bypass security verifications (such as CAPTCHAs), or extract site content in violation of our system policies.

Section 13 – Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE ONLINE STORE ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED BY BRUNO’S DOG & CAT BOUTIQUE.

Section 14 – Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRUNO’S DOG & CAT BOUTIQUE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE ONLINE STORE.

Section 15 – Indemnification

You agree to indemnify, defend, and hold harmless Bruno’s Dog & Cat Boutique, Shopify, and our affiliates, partners, officers, employees, and agents from any claim, demand, or damages, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or violation of any law.

Section 16 – Severability & Termination

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the remaining provisions shall remain valid and enforceable. These Terms are effective until terminated by either you or us.

Section 17 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California and applicable federal laws of the United States, without regard to conflicts of law principles.

Section 18 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site following posted revisions constitutes acceptance of those changes.

Section 19 – Customer Support & Contact Information

If you have any questions regarding these Terms of Service, please contact our customer support team:

Business Hours:

  • Monday – Saturday: 9:00 AM – 8:30 PM
  • Sunday: 9:00 AM – 7:00 PM