Shipping policy

Last Updated: August 26, 2026

At Bruno’s Dog & Cat Boutique, we are committed to providing a transparent, reliable, and straightforward shipping experience for our customers. We ship orders across the United States with clear handling times, reliable carrier transit, and straightforward shipping rates.

Shipping Summary

  • Shipping Destination: United States only (Valid physical addresses within the 50 states)
  • Order Cut-Off Time: 3:00 PM (GMT-08:00) Pacific Time (Los Angeles), Monday – Friday
  • Order Handling / Processing Time: 1–3 business days (Monday – Friday)
  • Transit / Shipping Time: 3–5 business days (Monday – Friday)
  • Total Estimated Delivery Time: 4–8 business days
  • Standard Shipping Cost: $4.95 flat rate for orders under $49.99
  • Free Standard Shipping: Available on eligible orders of $49.99 or more
  • Weekend & Holiday Processing: Orders placed after 3:00 PM on Friday, or during weekends and federal holidays, begin processing on the next business day

Shipping Locations

We currently ship orders exclusively to addresses within the United States. We do not offer international shipping at this time.

Orders must be submitted with a complete and valid US postal address. We do not ship to freight forwarders or unauthorized redirection hubs.

Shipping Rates & Delivery Estimates

Shipping costs and applicable delivery tiers are calculated based on your total order value prior to taxes and discounts:

  • Standard Shipping: $4.95 flat rate for orders up to $49.98
  • Free Standard Shipping: $0.00 (Free) for orders of $49.99 and above

All shipping charges are clearly itemized in your shopping cart and confirmed during the checkout process before payment is finalized.

Order Processing & Handling Time

Our standard order handling time is 1–3 business days (Monday through Friday). Processing begins once credit card authorization and payment verification are successfully completed.

During the processing phase, your items are inspected, securely packaged, labeled, and transferred to our carrier partners (such as USPS, UPS, or FedEx).

Order Cut-Off Time

Our daily order cut-off time is 3:00 PM (GMT-08:00) Pacific Time (Los Angeles).

  • Orders completed before 3:00 PM PT on business days (Monday – Friday) enter our fulfillment queue for processing that business day.
  • Orders placed after 3:00 PM PT, or on Saturdays, Sundays, and public holidays, will begin handling on the next available business day.

Transit Time & Total Delivery Estimates

Once dispatched from our fulfillment facility, standard carrier transit time is 3–5 business days (Monday through Friday).

The total estimated delivery window is 4–8 business days from order placement to delivery at your destination address.

Please note: Delivery timeframes are estimates. Actual transit times may occasionally vary due to carrier operational delays, regional weather disruptions, federal holiday schedules, or incomplete address details.

Order Tracking Information

Once your parcel is handed over to the carrier and scanned into their network, an automated shipment confirmation email containing your official tracking number will be sent to the email address provided during checkout.

Please allow 24–48 hours for the carrier system to activate and update online tracking scans.

Order Modifications & Cancellations

If you need to change or cancel an order, please email us immediately at support@brunosdogcatboutique.com before 3:00 PM Pacific Time on the day of your purchase.

Once an order has entered fulfillment or has been picked up by the shipping carrier, modifications and cancellations are no longer possible. In such cases, please follow our standard Return & Refund Policy after receiving the parcel.

Address Accuracy & Delivery Issues

Customers are responsible for providing complete and accurate shipping details at checkout, including recipient name, street address, apartment/suite number, city, state, and ZIP code.

Bruno’s Dog & Cat Boutique is not liable for failed deliveries, returned shipments, or misdirected packages caused by inaccurate or incomplete address entries submitted by the customer.

Damaged, Defective, or Missing Items

If your package arrives damaged or contains incorrect items, please contact our support team within 48 hours of delivery at support@brunosdogcatboutique.com with your order number and clear photographic proof of the packaging and items. We will review the issue and arrange an immediate replacement or full refund.

Customer Support & Business Information

If you have any questions regarding our shipping terms or need assistance tracking an order, please contact us:

Business Hours:

  • Monday – Saturday: 9:00 AM – 8:30 PM
  • Sunday: 9:00 AM – 7:00 PM