Refund policy

Last Updated: August 26, 2026

At Bruno’s Dog & Cat Boutique, we are committed to providing a transparent, straightforward, and hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our comprehensive Return & Refund Policy below.

Return & Refund Summary

  • Return Window: 30 calendar days from the date of delivery.
  • Return Condition: Unused, unwashed, and in original packaging with tags intact.
  • Return Shipping Cost: Free / Covered by Bruno’s Dog & Cat Boutique (prepaid return label provided).
  • Restocking Fee: $0.00 (no restocking or administration fee).
  • Refund Processing Time: 5–7 business days after the return is received and inspected.
  • Refund Method: Original payment method used during purchase.
  • Return Method: By mail to our physical store in Venice, California.
  • Return Authorization: Mandatory contact before mailing items back.

1. Return Window

We maintain a 30-calendar-day return policy. Customers may request a return within 30 days of receiving their package, based on carrier tracking and delivery confirmation.

Return requests submitted after the 30 days cannot be accepted.

2. Return Eligibility & Condition

To qualify for a full refund, returned items must satisfy standard return requirements:

  • The item must be unused, unwashed, and in the exact condition received.
  • The product must remain free of pet hair, stains, odors, or any visible wear and tear.
  • The merchandise must include all original packaging, tags, inserts, and accessories.
  • Valid proof of purchase (order confirmation or receipt) is required.

3. Return Shipping Fees

Return shipping is free of charge. Bruno’s Dog & Cat Boutique covers return shipping costs for all authorized returns within the United States. Once your return request is approved, our support team will provide you with a prepaid, trackable return shipping label via email.

4. Restocking Fees

There are no restocking fees. We do not charge handling, restocking, or administration fees on eligible returns. The full product purchase price paid will be credited back upon approved return inspection.

5. Non-Returnable & Final Sale Items

For health, pet safety, and hygiene standards, certain items (such as opened pet treats, grooming hygiene consumables, or personalized products) may be marked as non-returnable directly on their respective product pages. Any non-returnable restriction will be clearly disclosed before purchase.

6. Damaged, Defective, or Incorrect Items

If you receive a package that arrived damaged in transit, contains a factory defect, or has an incorrect product sent by mistake, please notify us immediately at support@brunosdogcatboutique.com.

Please provide your order number, a brief summary of the issue, and clear photos of the damaged merchandise and packaging. We will provide an immediate replacement or full refund with zero out-of-pocket costs to you.

7. How to Initiate a Return (Step-by-Step)

  1. Submit a Request: Email us at support@brunosdogcatboutique.com or call +1 424-268-4031 with your order number, contact details, and reason for return.
  2. Receive Return Label: After review and approval, we will email you an official Return Merchandise Authorization along with a prepaid return shipping label.
  3. Package & Ship: Securely package the item in its original box, attach the prepaid shipping label to the outside, and drop the parcel off at the designated carrier branch (USPS, UPS, or FedEx).

Please note: Do not ship items back without prior return authorization, as unauthorized packages cannot be accepted.

8. Return Address

All authorized mail returns must be sent directly to our physical store address:

Bruno’s Dog & Cat Boutique
2012 Lincoln Blvd,
Venice, CA 90291, United States

9. Refund Processing & Timeline

Once your returned item arrives at our Venice location, our team will inspect the item within 1–2 business days.

  • Approval & Execution: If the return satisfies our policy conditions, an automated refund will be issued within 5–7 business days.
  • Settlement Time: Depending on your bank, card issuer, or payment processor, it may require an additional 3–5 business days for the funds to post to your account statement.

10. Exchanges

The fastest and most efficient way to exchange an item for a different size, color, or model is to initiate a standard return for the original item and place a separate new order on our website once the return has been authorized.

11. Order Cancellations & Modifications

If you need to modify or cancel an order, please email us immediately at support@brunosdogcatboutique.com prior to our 3:00 PM Pacific Time (PT) daily fulfillment cut-off time.

Once an order has entered fulfillment or has been picked up by the carrier, cancellation is no longer possible, and the parcel must be processed under our standard return guidelines upon arrival.

12. Customer Support & Contact Information

If you have any questions regarding our return procedures, refunds, or damaged item claims, please contact our support team:

Business Hours:

  • Monday – Saturday: 9:00 AM – 8:30 PM
  • Sunday: 9:00 AM – 7:00 PM