Privacy policy

Last Updated: August 26, 2026

Bruno’s Dog & Cat Boutique operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Bruno’s Dog & Cat Boutique is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with our store and as permitted or required by applicable law:

  • Contact Details: Including your full name, billing address, shipping address, phone number, and email address.
  • Financial & Payment Information: Payment card details (processed via secure payment gateways), transaction amounts, form of payment, payment confirmations, and billing details.
  • Account Information: Including your account credentials, login details, preferences, and saved settings.
  • Transaction Information: The products you browse, add to your cart, or purchase, as well as records of returns, refunds, exchanges, and cancellations.
  • Communications: Information provided when contacting customer support or submitting inquiries regarding products, orders, or policies.
  • Device Information: Information about your device, web browser, network connection, IP address, and unique identifiers collected automatically.
  • Usage Information: Information regarding your interaction with and navigation through our website.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from You: When you place an order, create an account, complete checkout forms, or communicate with our support team.
  • Automatically through the Services: From your device through cookies, log files, and similar tracking technologies when you navigate our online store.
  • From Service Providers: Third-party partners that support our ecommerce infrastructure, payment processing, fraud prevention, fulfillment, and shipping.

How We Use Your Personal Information

We use your personal information for legitimate business and commercial purposes, including:

  • Fulfilling Orders & Providing Services: To process payments, arrange shipping, fulfill orders, handle returns and exchanges, manage customer accounts, and send order notifications.
  • Customer Support: To respond to customer inquiries, resolve product or delivery issues, and provide responsive customer service.
  • Security & Fraud Prevention: To authenticate transactions, detect, prevent, and investigate potential fraudulent, unauthorized, or illegal activities.
  • Improving Store Operations: To analyze website performance, optimize user navigation, and improve our product offerings.
  • Legal Compliance: To comply with applicable tax, financial, accounting, and legal requirements or respond to lawful regulatory requests.

How We Disclose Personal Information

We may share your personal information with third parties under legitimate circumstances, including:

  • Shopify & Service Providers: Third-party vendors supporting IT hosting, payment processing, shipping and fulfillment (e.g., USPS, UPS, FedEx), customer service tools, and data analytics.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Legal & Safety Requirements: To comply with subpoenas, court orders, or applicable legal obligations, and to protect the rights, property, and safety of Bruno’s Dog & Cat Boutique and our customers.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your visit and transactions to provide and optimize the ecommerce platform. Information you provide is securely transmitted to and stored on Shopify’s servers. To understand how Shopify processes data and to view their compliance standards, please review the Shopify Privacy Policy and the Shopify Privacy Portal.

Cookies and Tracking Technologies

We use cookies and similar technologies to support necessary website functionality, remember your cart items, improve security, and analyze site performance. You can manage your cookie preferences through your browser settings, though disabling certain essential cookies may impact store features.

Third-Party Websites & Links

Our website may provide links to external websites or payment portals. We do not control and are not responsible for the privacy practices, content, or policies of third-party platforms. We encourage you to review their independent privacy terms before providing personal information.

Children's Privacy

Our website is directed to a general audience and is not intended for use by children under the age of 16. We do not knowingly collect personal information from children.

Security & Data Retention

We employ standard technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, loss, or misuse. However, no data transmission over the Internet can be guaranteed to be 100% secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy contractual and accounting obligations, resolve disputes, and comply with applicable laws.

Your Rights and Choices

Depending on your state or jurisdiction, you may have specific rights regarding your personal information, including:

  • Right to Know / Access: The right to request details regarding the personal information we collect and process about you.
  • Right to Delete: The right to request deletion of your personal data, subject to legal and regulatory exceptions.
  • Right to Correct: The right to request corrections to inaccurate personal records.
  • Right to Non-Discrimination: We will not discriminate against you in pricing or services for exercising any of your privacy rights.
  • Global Privacy Control (GPC): If you browse with a recognized opt-out preference signal (such as GPC) enabled, we will honor your request in accordance with applicable state regulations.

To exercise any of these privacy rights, please contact our support team using the details below.

Customer Support & Business Information

If you have questions, privacy requests, or complaints regarding this Privacy Policy, please contact us:

Business Hours:

  • Monday – Saturday: 9:00 AM – 8:30 PM
  • Sunday: 9:00 AM – 7:00 PM