FAQ

Last Updated: August 26, 2026

Welcome to the Bruno’s Dog & Cat Boutique FAQ page. Below you will find answers to frequently asked questions regarding our ordering process, shipping estimates, return procedures, payment options, order tracking, and customer support.

1. How do I place an order?

Browse our online store, choose the products you would like to purchase, add them to your cart, and proceed to checkout. Enter your shipping and billing information, select an available payment method, and complete your order through the checkout process.

2. Can I modify or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@brunosdogcatboutique.com before 3:00 PM Pacific Time (PT) on the same day, provided that order processing has not already begun.

Once an order has been processed or shipped, modifications or cancellations cannot be made.

3. Will I receive an order confirmation?

Yes. Once your payment has been successfully authorized and your order is confirmed, an email confirmation with complete order details will be sent to the email address provided during checkout.

4. Do you ship across the United States?

Yes. We currently ship eligible orders to valid physical addresses within the United States.

5. How long does delivery take?

Our standard processing and transit timeline across the United States is as follows:

  • Order Handling / Processing Time: 1–3 business days (Monday – Friday)
  • Transit / Shipping Time: 3–5 business days (Monday – Friday)
  • Total Estimated Delivery Time: 4–8 business days

Delivery timeframes are estimates and may vary depending on local carrier schedules, severe weather conditions, national holidays, or incorrect address information.

6. What are your shipping costs?

  • Standard Shipping: $4.95 flat rate for orders under $49.99.
  • Free Standard Shipping: Available on eligible orders of $49.99 or more.

Applicable shipping fees are clearly displayed at checkout before order placement.

7. What is your order cut-off time?

Our daily order cut-off time is 3:00 PM (GMT-08:00) Pacific Time (Los Angeles). Orders placed after 3:00 PM on business days, or during weekends and public holidays, begin processing on the next business day.

8. How do I track my order?

Once your order is handed over to the carrier, a shipment confirmation email containing your tracking number will be sent. You can track your parcel in real time on the official carrier tracking page.

Please allow 24–48 hours for the carrier system to update tracking status after package acceptance.

9. What is your return policy?

We maintain a 30-calendar-day return window starting from the date of package delivery for eligible items.

Returned items must be unused, unwashed, in original resalable condition, and complete with all original packaging, tags, and accessories intact.

10. How do I initiate a return?

To start a return, email us at support@brunosdogcatboutique.com or call +1 424-268-4031 with your order number and reason for return.

Our customer support team will provide return authorization details and instructions. Items sent back without prior return request may not be processed.

11. Who pays for return shipping?

Return shipping costs are covered by Bruno’s Dog & Cat Boutique. We provide prepaid return labels for authorized returns in accordance with our return policy.

12. Are there any restocking fees?

No. We do not charge any restocking, restocking administration, or handling fees on eligible returns.

13. What if an item arrives damaged, defective, or incorrect?

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@brunosdogcatboutique.com with your order number and clear photos showing the defect. We will issue a replacement or full refund promptly.

14. How long does a refund take?

Once your returned item is received and inspected, approved refunds are processed within 5–7 business days to the original payment method. Posting times may vary based on your bank or card provider.

15. What payment methods do you accept?

We accept secure payments using major credit and debit cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

All prices and transactions are strictly processed in United States Dollars (USD).

16. Is my payment information secure?

Yes. All payment transactions are encrypted and processed through certified PCI-DSS compliant third-party payment gateways. Bruno’s Dog & Cat Boutique does not store full credit or debit card details on our servers.

17. What should I do if my package is delayed?

Check the carrier tracking link sent to your email for recent status updates. If tracking has stalled or delivery is significantly overdue, contact our support team at support@brunosdogcatboutique.com for assistance.

18. How can I contact customer support?

If you need assistance with an order, product, payment, or return, reach out to our customer care team using the information below:

Business Hours:

  • Monday – Saturday: 9:00 AM – 8:30 PM
  • Sunday: 9:00 AM – 7:00 PM

For more detailed policy documentation, please review our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.