Payment Policy

Last Updated: October 2026

At Bruno’s Dog & Cat Boutique, we are committed to providing a safe, transparent, and seamless checkout experience for all our customers. This Payment Policy details our accepted payment methods, billing terms, transaction security standards, and payment support guidelines.

1. Accepted Payment Methods

We accept major credit and debit cards through our secure online checkout process:

  • Credit and Debit Cards: American Express, Diners Club, Discover, JCB, Mastercard, and Visa.

Note: We do not accept Cash on Delivery (COD), personal checks, wire transfers, digital wallets, or direct mail-in payments. All transactions must be completed through our secure website checkout.

2. Currency and Transparent Billing

  • Transaction Currency: All prices, shipping breakdowns, and order totals listed on our website are strictly quoted and charged in U.S. Dollars (USD $).
  • Sales Tax: Sales tax is charged in accordance with applicable state and local tax regulations based on the shipping destination of your order. For orders delivered within California and other applicable US jurisdictions, estimated sales taxes will be calculated dynamically and displayed during the checkout process before payment authorization.
  • No Hidden Fees ($0.00): The order total displayed at checkout is the exact amount you will be charged. We charge $0.00 hidden processing fees, no handling surcharges, and no extra checkout costs. Standard shipping across the United States is completely Free ($0.00).
  • Bank and Foreign Conversion Fees: If your credit or debit card account uses a currency other than USD, your financial institution or credit card issuer will automatically convert the transaction amount based on their prevailing exchange rates and may charge a foreign conversion fee according to your cardholder agreement.

3. Payment Security and Data Protection

Protecting your personal and financial information is our highest priority:

  • 256-Bit SSL Encryption: Our entire website and checkout process utilize industry-standard 256-bit Secure Sockets Layer (SSL) encryption to safeguard your data during transmission.
  • PCI-DSS Compliance: Our store is hosted on Shopify, certified Level 1 PCI-DSS compliant (Payment Card Industry Data Security Standard).
  • Payment Privacy: Bruno’s Dog & Cat Boutique does not store, collect, or have access to your full credit card numbers or CVV security codes on our servers. All payments are processed directly through verified, secure payment networks. We will never ask you to submit full credit card details via email, phone, or direct messaging.

4. Order Processing and Billing Verification

  • Instant Authorization: Payment in full is required at the time your order is placed through our online store. Your payment method is charged immediately upon order submission.
  • Billing Information Accuracy: To protect our customers against fraud, please ensure that the billing address entered at checkout matches the records on file with your card-issuing bank. Mismatched or inaccurate billing information may cause transaction authorization delays or automatic security holds.
  • Order Confirmation: As soon as your payment is successfully authorized, an automated order confirmation email with your itemized receipt and order number will be sent to the email address provided at checkout.

5. Failed or Declined Transactions

If your payment is declined or fails to process during checkout, please verify the following:

  • Ensure the card number, expiration date, CVV security code, and billing ZIP code were entered correctly.
  • Confirm with your card issuer that your card is active and authorized for online e-commerce transactions.
  • Check that adequate funds or credit limits are available for the transaction total.
  • Try completing your purchase using an alternative supported credit or debit card.

Bruno’s Dog & Cat Boutique reserves the right to cancel any order that fails security verification, shows unauthorized payment activity, or indicates suspected fraud.

6. Cancellations and Refunds

If an order is canceled prior to our daily 5:00 PM Pacific Time (PT) fulfillment cut-off time, a full refund will be issued immediately back to your original payment method. Approved refunds for returned eligible items are processed within 3 to 5 business days following inspection at our Venice, CA facility. For full operational guidelines, please review our Return and Refund Policy.

7. Customer Support Information

If you have questions regarding a billing charge, payment discrepancies, or transaction verification, please reach out to customer care:

Store Hours

  • Monday to Saturday: 9:00 AM to 8:30 PM
  • Sunday: 9:00 AM to 7:00 PM