SHIPPING POLICY
At Bruno's Dog & Cat Boutique, we're committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
Delivery times vary depending on your location and the shipping method selected at checkout.
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 2–4 business days
Please note that delivery estimates are estimates only and may occasionally vary due to weather conditions, carrier delays, or other circumstances beyond our control.
3. Shipping Rates
Shipping costs are calculated during checkout based on your delivery address, selected shipping method, and order contents.
Any applicable shipping charges and taxes will be displayed before you complete your purchase.
Any available free shipping promotions will be clearly displayed on our website when applicable.
4. Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become active after shipment confirmation.
5. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
6. Lost, Delayed, or Damaged Shipments
If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible. We'll work with the shipping carrier to investigate the issue and provide appropriate assistance.
7. International Shipping
International shipping availability may vary depending on your location. Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated during checkout.
8. Contact Us
If you have any questions about shipping or your order, please contact our customer support team.
Bruno's Dog & Cat Boutique
2012 Lincoln Blvd
Venice, CA 90291
United States
Phone: +1 (424) 268-4031
Email: support@brunosdogcatboutique.com
Business Hours:
Monday – Saturday: 9:00 AM – 8:30 PM
Sunday: 9:00 AM – 7:00 PM