REFUND & RETURN POLICY

At Bruno's Dog & Cat Boutique, we want you and your pets to be completely satisfied with every purchase. If you're not fully happy with your order, we're here to help with a simple and transparent return process.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase or your order number.

2. Non-Returnable Items

For health and safety reasons, certain products cannot be returned, including:

  • Used pet products.
  • Items damaged through misuse.

3. How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@brunosdogcatboutique.com

Please include:

  • Your order number
  • The reason for your return
  • Photos if the item is damaged or incorrect

Once your request is approved, we'll provide detailed return instructions.

4. Refunds

After we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

5. Exchanges

If you received a defective, damaged, or incorrect product, please contact us as soon as possible. We'll gladly help arrange a replacement or exchange whenever applicable.

6. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law.

7. Late or Missing Refunds

If you haven't received your refund after the expected processing period, please check with your bank or credit card provider first. If you still need assistance, contact our support team and we'll be happy to help.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Bruno's Dog & Cat Boutique

2012 Lincoln Blvd
Venice, CA 90291
United States

Phone: +1 (424) 268-4031
Email: support@brunosdogcatboutique.com

Business Hours:
Monday – Saturday: 9:00 AM – 8:30 PM
Sunday: 9:00 AM – 7:00 PM